Customer Support Representative

Requirements:

• Minimum of 3 years in a customer/technical support position.
• Demonstrated ability to provide high quality support for software or hardware products.
• Strong problem solving skills and impeccable attention to detail.
• Strong interpersonal and communication skills.
• Works well with minimal supervision.
• Takes initiative.
• Drive to please customers, ensuring that every interaction is a positive experience.
• Ability to work effectively under pressure.
• Excellent written and verbal communication skills.

Assets:

• Solid background in IT, specifically pertaining to HP NonStop platform.
• Knowledge of Tandem system management utilities such as SCF, FUP, EDIT/TEDIT, PERUSE, TACL, etc.
• SAFEGUARD knowledge and/or experience.
• MEASURE knowledge and/or experience.
• NonStop OSS knowledge and/or experience.
• Multi-platform experience (Windows, AIX, HP-UX, Solaris, Linux etc.)
• Communications and system configuration experience.
• NonStop Security experience.

Job Description:

• Joining the CSP Customer Support team.
• Maintaining in-depth knowledge of CSP and related products.
• Providing high quality telephone and e-mail customer support directly to customers, prospects and partners.
• Troubleshooting specific problem situations as identified through escalation policies and procedures.
• Ensuring timely, professional responses to customer inquiries and accurately documenting and tracking all customer interactions.
• Providing product training as required to customers, partners and staff.

Salary commensurate with experience and skills
Send resumes to HRapps@CSPsecurity.com